CASE STUDY: The Lamb Pub, Berkhamsted
Jan 18, 2026
Weekly Out-of-Hours Cleans • Hard Floor Deep Cleans • Operational Support
1. Project Snapshot
Client: The Lamb Pub
Location: Berkhamsted, Hertfordshire
Property Type: Busy pub & restaurant
Services Delivered:
- Weekly out-of-hours deep cleans
- Hard floor deep cleaning
- Initial site reset deep clean
- Toilet + hygiene area detailing
- Monthly walkthroughs with the owner
- Duration: 2-year project
The Lamb approached Mackies after struggling with consistency and time management while handling cleaning in-house. With tight budgets and high traffic, they needed a reliable weekly solution that lifted standards without increasing staff workload.
2. The Client Challenge
Before partnering with Mackies, The Lamb relied on their own staff to manage all cleaning. With a fast-paced service environment and long hours, several challenges surfaced:
- Areas were consistently being missed
- High-traffic floors required more attention than daily bar team cleans allowed
- Inconsistent standards from shift-to-shift
- Tight budgets, requiring a strategic and efficient approach
- Lack of structured systems and cleaning workflows
- The bar team needed support without losing time to long daily tasks
The pub needed weekly, reliable, out-of-hours cleaning that supported their team, improved floor hygiene, and provided consistency.
3. Our Solution & Approach
We introduced a structured, repeatable cleaning system designed around their service hours, budget, and customer flow.
Our approach included:
- Initial deep clean to fully reset the site
- Weekly out-of-hours cleans (before opening hours)
- Hard floor deep cleaning using appropriate techniques for pub traffic
- High-traffic floor plan created for targeted weekly work
- Toilet + hygiene area focus, making them easy to maintain when we weren’t on-site
- In-house product use to ensure consistent results with the bar team’s daily cleans
- Cleaning workflows documented so any Mackies team member could deliver identical standards
- Monthly walkthroughs with the owner to track improvements and identify new efficiencies
The goal: support the in-house team, improve customer experience, and maintain standards on a tight weekly schedule.
4. What We Delivered
Each weekly clean focused on the areas that had the biggest impact on hygiene, customer experience, and pub operations.
Weekly Out-of-Hours Cleaning
- Full bar area clean
- Hard floor scrub and finish
- Bathroom deep clean + restock
- Dusting, polishing, glass & chrome detailing
- High-touchpoints sanitised
- Deep clean of high-traffic routes (bar → toilets → restaurant → entrance)
Initial Site Reset
- Deep clean of all flooring
- Full toilet and washroom deep clean
- Kitchen pass-through cleaning
- Baseboards, skirting, edges, and corners detailed
Operational Improvements
- Training the in-house bar team on quick wins and maintenance routines
- Using the same products across teams to guarantee consistency
- A once-weekly deep clean that supported the team, not replaced them
- Review and adaptation based on monthly walkthrough findings
5. Standout Results
This partnership delivered measurable improvements for both the team and the customer experience.
Key outcomes:
- 6 hours of weekly cleaning time saved for the in-house team
- Significant improvement in floor cleanliness, noted by staff and customers
- Consistent standards — regardless of which Mackies staff member attended
- Cleaner toilets, reducing complaints and maintenance requests
- More efficient weekly workflows for the bar team
- Noticeable uplift in customer perception of cleanliness
- A long-term system that stayed within tight budget constraints.
6. Why This Project Matters
The Lamb Pub is a great example of how structured weekly cleaning can transform a hospitality venue without increasing costs.
By combining:
- Weekly deep cleans
- Hard floor maintenance
- Consistent checklists
- Shared product systems
- Regular communication
…we created a seamless partnership that supported a busy pub team while boosting customer experience.
The result: cleaner floors, cleaner bathrooms, happier staff, and a more consistent operation.
7. Work With Mackies
Whether you manage a pub, restaurant, bar, or hospitality venue, Mackies delivers:
- Out-of-hours cleaning
- Weekly deep cleaning
- Hard floor maintenance
- Washroom hygiene support
- Monthly audits
- Full operational cleaning plans