When a cleaning contract changes hands, there’s more at stake than a signature.
You’re not just inheriting a site — you’re inheriting people, systems, and standards.

That’s where TUPE comes in.

And at Mackies, we’ve built a process that takes what could be chaotic and turns it into a calm, respectful transition that keeps everyone — staff and clients — supported from day one.

What TUPE Actually Means (Without the Legal Jargon)

TUPE stands for Transfer of Undertakings (Protection of Employment).
In plain English? It means that when a new company (like us) takes over a cleaning contract, the existing cleaners’ jobs, rights, and pay are legally protected.

It’s designed to stop disruption and protect staff — which we completely support.
Because behind every great site are cleaners who already know its quirks, routines, and rhythm.

Our TUPE Transition Method

We don’t just “take over.”
We integrate.

Here’s how we make it seamless:

1️⃣ Respect First

We start by meeting the existing cleaners face-to-face.
No surprises. No sudden changes.
We listen to their experiences, concerns, and what’s working well.

That simple respect sets the tone — and removes 90% of the tension.

2️⃣ Smooth Setup

Before the takeover date, our operations team builds a transition plan with HR, site management, and team leads.
That includes:

• Full staff list and role verification

• Equipment check and handover

• Cleaning specification review

• Shift and site mapping into our digital system

By the time we officially start, everything is prepped and logged.

3️⃣ Training That Feels Like Empowerment

Once transferred, each cleaner goes through the House of How™ Contract Induction — our in-house training pathway covering:
✅ Health & Safety refresher
✅ Mackies Method for contracts
✅ Equipment handling and product safety
✅ Communication flow and digital system use

We never assume anyone’s “just a cleaner.”
We invest in them — because when people feel supported, they perform better and stay longer.

The Human Side of Takeovers

Contract changes can be emotional.
For the team, it’s change. For clients, it’s risk.

That’s why we assign a Transition Lead to every TUPE process — a single point of contact who manages everything quietly in the background:

• Liaising with HR and staff

• Handling payroll and onboarding questions

• Monitoring performance for the first 60 days

It’s simple, structured, and genuinely supportive.

“We don’t replace teams — we refine them.”

Client Confidence During the Switch

For site managers, TUPE can feel like a minefield.
But with Mackies, it’s a managed handover, not a hand grenade.

We provide:

• Full TUPE documentation and HR support

• Continuity guarantee — no break in service

• Weekly performance audits for the first 8 weeks

• Communication log between all stakeholders

Our goal?
Zero downtime, zero disruption, and a team that feels proud to wear a new logo on day one.

The Mackies Difference

While most cleaning companies dread TUPE, we’ve turned it into one of our strengths.
We see it as a chance to:

• Build loyalty from day one

• Introduce our systems and culture

• Show clients how calm a contract takeover can actually be

That’s the Mackies way — compliance with care, process with people at the heart.

The Mackies Minute: Your Takeaway Tip

💡 If you’re planning a contract change, ask your provider how they manage TUPE.
If the answer starts with “we’ll figure it out,” walk away.

Ready for a Contract Takeover That Feels Seamless?

If you’re considering a provider switch, our TUPE Transition Team can help you plan it — legally, logistically, and humanely.
No chaos. No stress. Just structure.

✨ Schedule a Consultation